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Your safety

Our patients' safety is a top priority. We have rigorous measures in place to ensure this - from infection control practices to falls prevention, emergency planning, and security services. There are also a number of ways in which you can help us to keep you, others accessing our services, and our employees safe.

Hand hygiene

Washing hands is a major focus for our employees - and our clinical staff are expected to observe the World Health Organization (WHO) 5 moments for hand hygiene.

If you are unsure if correct hand hygiene practices have been observed, you are welcome to ask our staff. 

You can also help us to prevent the spread of infection by encouraging your visitors to clean their hands when entering or leaving the ward. They can either wash their hands with soap and running water or use the hand sanitizers which are provided throughout the hospital.


Auckland City Hospital has an active 24-hour security service. If you have a concern about security issues, tell the ward staff or security officers immediately. After hours, visitors must check in with the security staff at Level 5 before being able to proceed to the wards.

Zero tolerance to violence

Patients and families have a right to be cared for and staff have a right to work in a safe and supportive environment. Violence of any kind will not be tolerated in our buildings or grounds.

Smokefree site

Smoking is not permitted anywhere on hospital grounds. All patients will be asked about their smoking status on admission and smokers will be offered nicotine replacement therapy to reduce their cravings while in hospital. For advice and support to stop smoking and to access low-cost nicotine replacement therapy, contact Te Whatu Ora | Te Toka Tumai Auckland Smokefree Services on 0800 667 833 and leave a message or Quitline on 0800 778 778 - or talk to your GP.

Preventing falls

Preventing falls is a major focus for every hospital as patients can be unsteady on their feet while in the recovery stage

To help prevent falls, patients can:

  • Use the call bell to get help with getting up and walking until you feel confident to manage alone
  • Do not walk on your own if you feel dizzy, weak, tired, or generally unwell
  • Wear securely fitting slippers with a non-slip sole and no trailing laces 
  • If you have a bed rail in place, please call the nurses to lower the rail before getting out of bed
  • If you wear glasses, put them on before moving 
  • Make sure you know where you are going
  • If you are unsure ask for assistance until you are sure of your way 
  • If you have anything to carry, please ask the staff for assistance until you feel completely stable on your feet 
  • If you have a catheter bag, please ensure it is fitted securely to your leg and is not likely to drop on the floor and trip you up 
  • Ensure that your pajama bottoms are tied securely and are not likely to trip you up.

Health Passport initiative

The Health Passport() is a booklet that contains information about how patients would like to communicate and be supported throughout their care. Patients who will benefit most from using a Health Passport are those who have difficulty communicating, people with dementia or those who visit hospitals frequently. It is up to each patient whether or not they want to complete a Health Passport and how much information they include in it.