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Our hospitals and emergency departments remain open. We're here if you need us, e te whānau.

How are we doing?

Compliments, suggestions, concerns, or complaints

We value feedback from patients and whānau on your experience with us. Your feedback and suggestions help us to provide the best possible care for our communities.

Contact our Consumer Experience Team

Alternatively, contact Consumer Experience by:

  • Email: feedback@adhb.govt.nz
  • Phone: 09 375 7048
  • Or by mail: Consumer Experience Team, Auckland DHB, Private Bag 92024, Auckland Mail Centre, Auckland 1142.

Compliments

It’s great to hear when we're doing a good job. You can share your compliments with us by:

View our local heroes Gallery 

Concerns or complaints

If you have an immediate concern about your treatment or care, please speak directly to those providing your care or to the manager of that area. If you feel uncomfortable talking to these people or aren’t satisfied with their response, you can share your concerns with us by contacting our Consumer Experience Team.

Alternatively, you can raise your concerns with either the Health and Disability Advocacy Service, or the Health and Disability Commissioner (HDC). Information on how to do this and their contact details can be found at www.hdc.org.nz().

What we will do:

  • Complaints will be acknowledged within 5 working days.
  • Most complaints will be investigated within a month, you will be informed if this takes longer.
  • Complaints are treated confidentially and will not adversely affect the care you receive.
  • Concerns and complaints will be passed on to the appropriate manager.

Your Rights and Privacy