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Auckland City Hospital

In an emergency

For serious injury and health concerns, go to your closest hospital emergency department or call 111. Learn more about Auckland City Hospital's emergency department.

Auckland City Hospital is New Zealand's largest public hospital and clinical research facility. As one of the leading public healthcare providers in the country, Auckland City Hospital is committed to excellence in patient care, research, training and community service.

 

 

Patient & visitor information

Our patient and visitor information section includes information about what to expect during your appointments, what to bring with you, your rights as a patient and more.

Please do not bring any item onto our sites that can be used as a weapon or a means to harm a person. If in doubt ask our one of our team.

There is no smoking on any of  our sites at Auckland DHB. Free Nicotine Replacement Therapy and advice to help stop smoking can be provided. Visit Smokefree(external link) to find out more

Transition Lounge  

Picking up a family member or friend?

Many of our patients are transferred to the Transition Lounge at Auckland City Hospital when they are ready to go home. It's a comfortable and convenient place located close to the hospital entrance (opposite Car Park A). 

 

As you enter from Park Road, go up the ramp on your right, stay in the left hand lane.  There is a free 20 minute pick up zone on your left as you go past the hospital entrance.

Enter the hospital through the main entrance opposite car park A.  The Transition Lounge is just around the corner from the information desk on your left.

Parking and transport

Our hospitals are well served by public transport. You can find bus and train times on the AT website(external link).

The car parks and roads around Auckland City Hospital and Starship Children’s Hospital can get very busy. Please consider using public transport. If you are unable to use public transport please consider asking a friend or whānau member to drop you off.

There are two electric vehicle charging stations for electric cars on the Ground level of Car Park A at Auckland City Hospital.

Quick overview

Contact & Location

2 Park Road
Grafton
Auckland 1023

Auckland City Hospital
09 367 0000
Patient enquiries
09 375 4300
Outpatient appointments
09 638 0400

Site Map
(Click to enlarge)
sitemap

Parking

The car parks at Auckland City Hospital and Starship Children’s Hospital can get busy. Please consider asking a friend or whānau member to drop you off if you are unable to get to the hospitals via public transport.

There are two car parks at Auckland City and Starship Children's Hospital. Visitors and patients to Auckland City Hospital should use Car park A. This is situated at the front of the hospital and accessed from Park Road. 

Visitors and patients to Starship Children’s Hospital should use Car park B behind Starship, which is accessed from Grafton Road or Park Road. 

Drop-off parking

There are a number of two-minute drop-off parks outside the Level 3 entrance to Starship Children's Hospital.

There is also a free 15-minute drop off and pick up in both car parks.

Disability parking & wheelchairs

Disability parking is available in both Car Park A & Car Park B. There are wheelchair bays on ALL levels. Wheelchair assistance is available at the main entrance, or ask at the reception desk on Level 5.

Electric vehicle charging stations

There are two electric vehicle (EV) charging stations for electric cars on the Ground level of Car Park A at Auckland City Hospital.

Public parking fees 

If you are a patient or close family member who needs to use the carpark for an extended period then please talk to your Charge Nurse if you are facing financial pressures, as we may be able to help. 

0 - 15 mins

$0

15 - 30 mins

$3

30 mins - 1 hour

$5

1 - 2 hours

$7.50

2 - 3 hours

$9.50

3 - 4 hours

$11

4 - 5 hours

$13

5 - 6 hours

$15

6 - 7 hours

$17

7 - 8 hours

$19

Lost Ticket

$20

Transport options

Our hospitals are well served by public transport.

Buses

Buses stop outside the main entrance to the hospital on Park Road.

Over 33 different bus services travel via Auckland City Hospital, to and from the North Shore, Central, Southern and Eastern Auckland suburbs.

Get the current timetables on Auckland Transport’s website or by contacting AT on 09 366 6400 or 0800 10 30 80.

Taxis

A taxi phone is located in the entrance on Level 4, and at the entrance to the Emergency Department. Taxi ranks are located outside the entrance at Level 4.

Waitemata Shuttle Service

This shuttle provides transport assistance for people living in the Waitemata DHB area with an appointment at Auckland City Hospital. For more information please call 0800 809 342 or 09 426 0918 or download the Community Shuttle information sheet. 

Motorcycles

Dedicated motorcycle parking is available at Auckland City and Starship Children's Hospital. These spaces are located; inside and outside Carpark A, inside Carpark B and behind Starship Children’s Hospital.

Cycling

Cycle storage is available for visitors in the entrance to Car park A at Auckland City Hospital. Bring your own lockable chain. You can check out cycle paths around the area on Auckland Transport’s website

Trains

Auckland City and Starship Children's Hospitals are served by Grafton Station (an 8 minute walk away for the Western line) and Newmarket station (a 12 minute walk for the Eastern and Southern lines).

 

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Security

Auckland City Hospital has an active 24-hour security service. If you have a concern about security issues, tell the ward staff or security officers immediately. After hours, visitors must check in with the security staff at Level 5 before being able to proceed to the wards.

Retail

Auckland City Hospital provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, convenience store/florist, and bookstore/gift shop. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. There is also a small shopping area across from the hospital on Park Road.

Grafton Pharmacy – 09 307 8997

  • Weekdays: 8am – 6pm
  • Weekends: 10am – 4pm

Makete (convenience store & florist)

  • Weekdays: 7am - 8pm
  • Weekends: 9am - 6pm

Paperplus Book & Gift Shop

  • Mon, Tues, Thurs, Fri: 8am – 6.30pm
  • Wednesday: 8am – 6.30pm
  • Saturday: 9am – 7pm
  • Sunday: 9am – 5pm
  • Public holidays: Closed

Public toilets & parenting rooms

There are public toilets for visitors (including disability toilets), parenting rooms with nappy change areas, and an area suitable for breastfeeding on every floor.

Telephones & mail

Please check with your nurse or midwife if you plan to use a mobile phone as these may interfere with equipment. There is a landline telephone in the whānau room on each ward. This can be used for outgoing calls in the Auckland free calling area. Coin and card telephones are located in main corridors. We are not able to receive incoming telephone calls for patients. Phone cards, stamps and newspapers can be bought at the shops on Level 5. Mail for patients is delivered to the wards on weekdays. There is also a post box for sending mail on Level 5 outside the book store.

Banking

Money machines are located:

  • In the main hospital building, Level 5 retail area, next to Planet Espresso.
  • On Level 3 of Starship Children’s Hospital.
  • ASB Bank has a branch on Park Road, open from 9am – 4.30pm on weekdays.

Internet/Wifi hotspots

Free wifi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.

Food & drink

In addition to the following cafes and food services, snack and cold drink vending machines are located in the main hospital corridors on most levels.

Makete – Level 5

  • Weekdays: 7am - 8pm
  • Weekends: 9am - 6pm

Jamaica Blue – Level 5

  • Weekdays: 6.30am – 8pm
  • Weekends and public holidays: 8am – 5pm

Planet Espresso – Level 5

  • Monday to Sunday: 6:30am – 6pm
  • Weekends: 7:30am – 5:30pm
  • Public holidays: Closed

Planet Espresso – Level 3

  • Monday to Friday: 7.30am – 3.30pm

Subway – Level 5

  • Monday to Friday: 6am-8pm
  • Weekends & public holidays: 8am-8pm

St Pierre Sushi – underneath Carpark A, Park Road

  • Seven days a week: 8am – 8pm

Columbus Coffee – underneath Carpark A, Park Road

  • Weekdays: 6.30am – 5:30pm
  • Weekends: 7:30am – 5pm

Other services nearby

On Park Road, just two minutes walk from the hospital, there are a number of shops including eat-in or takeaway food, petrol station, dairy, superette and hairdresser. Newmarket has a full range of shops. It's a 10 minute walk across the Domain or a quick trip on a Link bus.