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Auckland City Hospital on-site facilities


Auckland City Hospital has an active 24-hour security service. If you have a concern about security issues, tell the ward staff or security officers immediately. After hours, visitors must check in with the security staff at Level 5 before being able to proceed to the wards.


Auckland City Hospital provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, convenience store/florist, and bookstore/gift shop. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. 

Public toilets & parenting rooms

There are public toilets for visitors (including disability toilets), parenting rooms with nappy change areas, and an area suitable for breastfeeding on every floor.

Telephones & mail

Please check with your nurse or midwife if you plan to use a mobile phone as these may interfere with equipment. There is a landline telephone in the whānau room on each ward. This can be used for outgoing calls in the Auckland free calling area. Coin and card telephones are located in main corridors. We are not able to receive incoming telephone calls for patients. Phone cards, stamps and newspapers can be bought at the shops on Level 5. Mail for patients is delivered to the wards on weekdays. There is also a post box for sending mail on Level 5 outside the bookstore.


Money machines are located:

  • In the main hospital building, Level 5 retail area, next to Planet Espresso.
  • On Level 3 of Starship Children’s Hospital.

Internet/Wifi hotspots

Free wifi is available in some areas of our site. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.

Food & drink

In addition to the following cafes and food services, snack and cold drink vending machines are located in the main hospital corridors on most levels.

Makete – Level 5

  • Weekdays: 7am to 8pm
  • Weekends: 9am to 6pm

Jamaica Blue – Level 5

  • Weekdays: 6.30am to 8pm
  • Weekends and public holidays: 8am to 5pm

Planet Espresso – Level 5

  • Monday to Sunday: 6.30am to 6pm
  • Weekends: 7.30am to 5.30pm
  • Public holidays: Closed

Planet Espresso – Level 3

  • Monday to Friday: 7.30am to 3.30pm

Subway – Level 5

  • Monday to Friday: 6am to 8pm
  • Weekends & public holidays: 8am to 8pm

St Pierre Sushi – underneath Carpark A, Park Road

  • Seven days a week: 8am to 8pm

Columbus Coffee – underneath Carpark A, Park Road

  • Weekdays: 6.30am to 5.30pm
  • Weekends: 7.30am to 5pm

Other services nearby

On Park Road, just a two-minute walk from the hospital, there are several shops including eat-in or takeaway food, a petrol station, a dairy and a convenience store.

Newmarket has a full range of shops. It's a 10-minute walk across the Domain or a quick trip on a Link bus.