COVID-19 visitor restrictions have been lifted in Level 1. However, please do not visit if you have any cold or flu like symptoms. Please wash or sanitise your hands as you exit and enter the hospital and the wards. Thank you for helping to keep patients and our staff safe.
Whānau and friends play an important role when people are in hospital, rest is also important. We recommend two visitors at a time at the bedside.
The visiting hours for most wards are from 11am to 8pm, times may vary in some areas, for example intensive care units.
Patient rest is between 1pm and 3pm, please avoid visiting during patient rest hours, if possible.
To confirm the visiting hours for a particular ward, phone the hospital on 09 367 0000
To visit outside of normal visiting hours or larger group visits, please talk to the charge nurse of the ward.
If you are visiting after 8pm, please report to security at the reception desk on Level 5.
Accommodation for family/whānau
Te Whare Awhina is the family/whānau accommodation located at the Auckland City Hospital site. Preference for this accommodation is given to family/whānau members who have travelled to Auckland from other regions. The accommodation charge is a set fee of $5 per person per night. In some instances this charge varies, check with your Kaiatawhai(external link) prior to them making a referral (09 307 4949 ext 29200). If you need accommodation, ask your nurse, or one of the He Kamaka Waiora (external link)team.
Te Whare Awhina: 09 307 4949 ext 25830.
Facilities for visitors
There are public toilets for visitors, parenting rooms with nappy change areas, and an area suitable for breastfeeding on every floor.
For more information about staying in the hospital, please download our visitors’ brochure(external link) (PDF 1MB)
It is important for your child to have a parent or caregiver staying with them whenever possible. At Starship Children's Hospital, we provide overnight accommodation in the ward for one parent or caregiver to stay with their child. Siblings cannot stay in the wards. This is due to space restrictions and the need for staff to be able to get to the patient quickly and easily at all times. The nominated caregiver must be over the age of 16 and capable of looking after themselves.
If you are staying on the ward with your child, you will be provided with a bed. Linen and pillows are provided. There are shower and toilet facilities for parents/caregivers on every ward. Depending on the ward and the space available, you may share a room with another child and their parent or caregiver. All wards have a microwave, toaster and fridge in the kitchen and some wards have a separate parent lounge and kitchen.
The nominated parent or caregiver will be provided with breakfast only each day, and will have to make their own arrangements for lunch and dinner. The exception to this is for breastfeeding mothers, who will also be provided with lunch and dinner. Please note that it is not possible for parents or caregivers to stay overnight with their child in the intensive care or high dependency units. In these circumstances, alternative accommodation can be provided in the Ronald McDonald Family Room(external link) within Starship, or close by.
Please see places to stay(external link) for additional family members or accommodation needs.