Your experience

We value your feedback

To find out more about sharing your compliments, complaints, or other feedback with us, please visit our page on sharing your feedback

What our patients are saying

Each week we email inpatients who have been discharged within the past one to two weeks to find out about their experience We analyze this feedback to to better understand what most directly impacts our patients' satisfaction so that we can make improvments in those areas. The below reports highlight the key things our patients are telling us wirh regard to the care we provide.

Patient experience reports

Inpatient - Patient Experience Reports Outpatient - Patient Experience Reports
Improving patient experience 2013-2017 [PDF, 591 KB] Improving patient experience 2014-2017 [PDF, 428 KB]
March 2018 - Together | Tūhono [PDF, 473 KB] March 2018 - Together | Tūhono [PDF, 397 KB]
January/February 2018 - Aim High | Angamua [PDF, 334 KB] January/February 2018 - Aim High | Angamua [PDF, 361 KB]
October 2017 - Respect | Manaaki [PDF, 725 KB] October 2017 - Respect | Manaaki [PDF, 684 KB]
May 2017 - Welcome | Haere Mai [PDF, 910 KB] May 2017 - Welcome | Haere Mai [PDF, 951 KB]
March 2017 [PDF, 1.5 MB]  March 2017 [PDF, 1.5 MB]
December 2016 - Support from whānau, family, friends [PDF, 592 KB] December 2016 - Support from whānau, family, friends [PDF, 526 KB]
September 2016 - Dignity [PDF, 544 KB] September 2016 - Dignity [PDF, 396 KB]
August 2016 - Coordination of Care [PDF, 982 KB] August 2016 - Coordination of Care [PDF, 1002 KB]
July 2016 - Information [PDF, 831 KB] July 2016 - Involvement in Decisions [PDF, 776 KB]
June 2016 - Communication [PDF, 703 KB] June 2016 - Communication [PDF, 765 KB]