Update: 8 July 2021

There are currently visitor restrictions at Starship Hospital and in the maternity and gynaecology wards and outpatient clinics at Auckland City Hospital and Greenlane Clinical Centre to help prevent the spread of breathing-related viruses to tamariki and pēpi within our hospitals


Auckland is at alert level 1. 

When you come into our hospitals, please ensure you scan in using the COVID-19 tracer app and make use of the hand sanitiser. Please do not come in if you have COVID-19 symptoms.

Read our visitor policy for more information [PDF, 240 KB].

Need directions?

If you need directions in and around Starship Hospital, Auckland City Hospital or Greenlane Clinical Centre, ask one of our blue coat ambassadors - our friendly volunteers are there to help you find your way around. There are information desks at key locations on both sites. And remember - the Auckland District Health Board has a smokefree policy that means smoking is not permitted anywhere within the hospital grounds.


Information for visitors

  • Visiting Auckland City Hospital Page 1 Copy 3 Created with Sketch.

    Visiting hours for most wards are from 11am to 8pm, but these times vary in some areas. To confirm the visiting hours for a particular ward, phone the hospital on 09 367 0000.

    Whānau and friends play an important role when people are in hospital but rest is also important. Patient rest is between 1pm and 3pm, please avoid visiting during patient rest hours, if you can.

    To visit outside of normal visiting hours or larger group visits, please talk to the charge nurse of the ward. If you are visiting after 8pm, please report to security at the reception desk on Level 5.

  • Visiting Starship Children's Hospital Page 1 Copy 3 Created with Sketch.
  • Visiting Greenlane Clinical Centre Page 1 Copy 3 Created with Sketch.

    Greenlane Clinical Centre is open from 7am until 6.30pm.

    Should visitors come to visit Eye Ward patients outside these hours, there is an intercom at the front door for visitors to contact security to enable them to access the Eye Ward.

  • Patient enquiries Page 1 Copy 3 Created with Sketch.

    Our patient enquiries number is 09 375 4300. We only give out information about the ward that a particular patient is in and their general condition. If you are a patient and do not want this information shared, please tell a nurse.