Patient, whānau and visitor information

Haere mai and welcome to our hospitals and clinics

We know COVID-19 in the community creates a risk, but we also know whānau have a significant, positive and beneficial role in supporting our patients.

When you come through our doors, our greeters will provide you with a mask if you need one and hand sanitiser, help with directions, or take you where you need to go.

We understand that coming to the hospital can be a little intimidating, but we hope that our friendly greeters will help make it easier.

Please continue to check this page. This information will be reviewed as and when the situation changes.*

Current information for visiting

Patients in hospital (Inpatients)

Two whānau members are now able to visit and support a patient at any one time. Most areas welcome whānau at any time between 11am-1pm and 3pm-8pm. However, some areas may have different times, please call Patient Enquiries 09 375 4300 for more information.

Exceptions can still be made for compassionate reasons.

It is generally not recommended that children under 15 visit the hospital. Any exception should be discussed in advance with the charge nurse/midwife manager

To protect our most vulnerable patients, some of our wards will have additional wellness check-ins before entry.

If you're feeling unwell, then please help protect patients and kaimahi by postponing your visit until you are feeling better.

Heading to the emergency department? 

• You can have up to two support people with you.

During labour and birth

• Visit National Women's Health for more information.()

Antenatal and postnatal clinics

• Visit National Women's Health for more information.()

Visiting your tamariki in Starship Hospital? 

• Visit Starship for more information.()

Outpatient or clinic appointment? 

• You can bring up to two support people with you.

Compassionate exceptions

There are times when it will be important for more than two people to visit. Reasons for this might include:

• Extra support for those who have difficulty communicating
• Long-stay inpatients
• Patients whose condition has worsened
• Patients at or near the end of life.

Please talk to the charge nurse or lead doctor caring for your loved one about compassionate visiting.

Other ways to keep in touch

• There is free WIFI in our hospitals for patients to use, and we encourage you to keep in touch using your phone.  
• One person should be nominated as the family spokesperson, so they can be involved in conversations about the care of their whānau member by phone or video.

*Please note that there may be some areas of the hospital unable to accept visitors to keep everyone safe. These areas may change from time to time.