Our focus is on achieving the best possible health outcomes for you, your child and family. If you have any questions about the hospital or your care, please talk to one of our employees in the hospital or contact us.
Please note that there are currently visitor restritions in place at our hosptials. Find out more.
COVID-19 information for immunocompromised patients. [PDF, 236 KB]
Please bring the following items with you:
Storage space is limited so please do not bring unnecessary clothing. Please make arrangements with a family member or friend to wash your personal clothing as there are limited facilities for this in the hospital. We recommend personal items be named and that you bring:
If you are unsure about whether you need to bring anything else with you, please contact the specific service/department or call the main hospital number 09 367 0000.
When you arrive at hospital, a staff member will help you find the ward or unit required. They will show you how to call for assistance using the call bells at your bedside and in the bathroom. A folder with information about the hospital and health issues is in your bedside locker. If you have any questions, please ask a staff member.
Visit our Starship Children's Health website for information on what to bring if your child is being admitted overnight or coming to the day stay unit.
Each day you will receive a menu with meal choices for the next day. Please fill in the menu and nutrition staff will record your choices. Dietitians can advise you on all aspects of your nutritional care. If you are on a special diet or you want to talk to a dietitian please tell your midwife or nurse when you arrive.
Meal times are specific to each ward but will be between:
Planning for your discharge home or to another facility is an important part of your time in hospital. We usually complete the final checks and paperwork in the mornings so that you can leave by 11am. In most cases you will be moved to the Transition lounge where there is a nurse on duty, on Level 5 of the main hospital building (see map) to wait for your lift home or other transport. Just outside the transition lounge there is a taxi rank and a five-minute parking zone if you are being collected in a car.
Before you go home, your healthcare team will tell you about:
Please ask if you are unsure of any of the information you have been given. Find out more(external link)
You can download and print our patient and visitor welcome leaflet [PDF, 352 KB] which contains general information about your stay at Auckland City Hospital.
