Auckland is at Alert Level 3, which means some changes to our hospitals and clinics. Find out more. As always, we're here if you need us.
We want to work together with you so that you receive the best healthcare possible. When you are in our care, you have the following rights:
These rights also apply if you are asked to take part in a research study or teaching session for training staff. These rights are based on the Code of Health and Disability Consumer’s Rights. A full copy of these rights is available on the Health and Disability Commissioner’s website()
For printable PDF versions of Your Rights patient brochures click below:
The Nationwide Health & Disability Advocacy Service provides a free, independent advocacy service to help people ensure their rights are respected. Phone 0800 555 050 or 09 525 2700 for the Auckland Central office.
The Health and Disability Commissioner is an independent government agency set up to promote and protect the rights of consumers who use health and disability services; help resolve problems between consumers and providers of health and disability services; and improve the quality of health care and disability services. Visit the website() for more information about your rights or call them directly on phone 0800 11 22 33 or 09 373 1060 for their Auckland office.
To care for you in the best way possible our doctors, nurses and other health professionals directly associated with your care need to view your health information. Other Auckland DHB staff may need to view your information for administration, quality improvement activities, teaching and, in some cases, for medical research. We will always:
Your health information may be disclosed to another health provider involved in your treatment or where authorised by law. For further information about the privacy of your information, you can call the Auckland DHB Privacy Officer on: 09 367 0000.
We have a patient enquiries number (09 375 4300). We only give out information about the ward that a particular patient is in and their general condition. If you are a patient and do not want this information shared, please tell a nurse.
The COVID-19 Invitation to vaccinate privacy statement is available at the Ministry of Health.()