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Auckland is at Alert Level 3, which means some changes to our hospitals and clinics. Find out moreAs always, we're here if you need us.

Update 18 August 2021.

Industrial action has been postponed due to COVID-19 Alert Level 4.


Industrial action FAQs for patients

Which services will continue to operate at Auckland DHB during the strike?

We will continue to provide all our emergency services. That means the adult and children’s emergency departments at Auckland City Hospital and Starship Hospital will continue to operate. All our adult and children’s intensive care units will be operating, as well as our maternity services, acute mental health services, and the other services providing emergency care.

We’ll also be able to carry out what are called essential services. This means where a delay in treatment might risk or cause permanent damage to someone’s health. This includes some surgery, cancer treatments, dialysis, and emergency eye treatments that we provide at Greenlane Clinical Centre, Auckland City Hospital and Starship.

If you have an appointment on Thursday 19 August and you have not heard from us, please come in for your appointment.


Which services will be reduced during the strike?

On Thursday 19 August we will reduce some inpatient and outpatient appointments, surgery and treatments that can be safely rescheduled. This is important because our team will need to focus on safely caring for patients who need emergency or essential services.

We have started to contact patients and the parents or guardians of patients whose appointments can be safely rescheduled. Thank you to everyone whose appointment has been rescheduled for your understanding and patience.


Who will provide care during the strike?

All the people needed to provide safe care for patients who need emergency or essential services will be working during the strike. All doctors and other staff will come to work as normal. Some nurses and midwives will also be working to provide the specialist skills that are needed for emergency and essential services.

During the strike, nurses will not perform some non-essential duties. These include things like bed making, patient hygiene, answering patient bells, and administration. We will have volunteers helping out on the wards.

Patients in hospital may wait longer than usual for non-essential things. The important thing you need to know is that everyone needing emergency or essential care will get the help they need.


How can I help support a friend or whānau who is in hospital during the strike?

Friends and family members can play an important role during the strike. With hospital staff focussed on emergency and essential services, there will be delays with some routine tasks. We suggest you consider staggering visits to your loved one so they have companionship throughout the day. If you have a friend or family member in hospital on the day of the strike, talk to the charge about what to expect and how you can help.


What should I do if I have an appointment on the day of the strike?

You should still come to your scheduled appointment unless you have been contacted directly by one or our hospital team to reschedule you’re appointment. All the people needed to complete your procedure safely and to care for you will be here during this time. Your safety is our priority.

What to do if I need medical attention during the strike?

If your condition is not urgent or severe, phone Healthline for free medical advice on 0800 611 116 or contact your GP.  If you need urgent medical attention, do not hesitate to call 111 immediately. We are here if you need us.


Is there any special advice for Starship patients?

If your child is a Starship patient and needs medical attention during the strike, it’s a good idea to call your regular Starship contact if you have one. Otherwise contact your child’s GP or Healthline. If your child needs urgent or emergency care do not hesitate to call 111.

How will the strike affect maternity services?

We will continue to provide emergency and essential maternity services during the strike. The safety of our mums and babies is our priority. If you are pregnant and have questions or concerns, talk to your Lead Maternity Carer.

Does the strike affect Aged Residential Care facilities, ambulances or GPs?

Aged Residential Care facilities and GP services are not affected by the strike. Hospice will also operate as normal, and the St John Ambulance service is not affected.