“Duncan’s level of communication to the service was outstanding; he included everyone, was clear in his approach and delivery of information and had a calming influence whilst keeping morale up with his positive friendly nature. He is a fantastic leader and this was certainly demonstrated again during COVID-19. I am sure it was especially challenging given the Directorate leadership also changed at this time, yet Duncan never portrayed any difficulty, he led us all with his usual assurance and calm decision making. He is held in very high esteem across the Directorate and this was reinforced during the COVID-19 period.
Many of the team have told me the difference the visibility and delivery of communication throughout COVID-19. The daily riddle or the zoom background brought a sense of camaraderie that kept spirits high and us connected.”