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Auckland is at Alert Level 3, which means some changes to our hospitals and clinics. Find out moreAs always, we're here if you need us.

Keeping Neonatal Intensive Care Unit (NICU) pēpi safe.

After the parent of a baby in NICU tested positive for COVID-19 on Sunday, we immediately activated our plans to keep babies in our care safe and prevent the spread of the virus within our sites. 

We’re providing support to the parent and their family as they manage the stress of the positive test result, as well as the worry around having their newborn baby in intensive care.

We know this is a time of much uncertainty, so we’re providing support to any parents, patients and staff members who need it

Movements in and out of NICU have been restricted, and we’re testing all staff, whānau and babies in the unit as a precaution.  

We will manage staffing levels until it is safe for everyone to return to work. Some expectant mothers may be transferred to other maternity units if their baby is likely to need NICU care. 

We are working closely with Auckland Regional Public Health Service to contact trace. All of the babies in the unit, and those who have recently been discharged, are being monitored closely as part of their ongoing care and treatment. 

Here’s what you need to know:

  • We’re here to provide essential and urgent medical care. 
  • If you have an emergency, you go into labour, or your child or whānau member is ill, please follow the normal procedures. Dial 111 or visit our emergency department.  
  • If you have a health issue that isn’t an emergency, contact your family doctor of Healthline 0800 611 116 
  • For COVID-19 related questions or concerns, call Healthline 0800 358 5453
  • If you are experiencing any COVID-19 symptoms, get tested and stay home until you receive a negative result and no longer have symptoms.    

Visitor restrictions remain in place at all of our facilities, including at Auckland City Hospital, Starship Hospital and Greenlane Clinical Centre. 

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