Staying in hospital

Our focus is on achieving the best possible health outcomes for you, your child and family. If you have any questions about the hospital or your care, please talk to a staff member in the hospital or contact us.

What to bring

Auckland City Hospital & Greenlane Clinical Centre

Please bring the following items with you:

  • Your passport, birth certificate or New Zealand citizenship certificate if you need to confirm that you are eligible to receive publicly funded healthcare.
  • Appointment letter.
  • Any relevant x-rays and scans.
  • All medicines and ointments you are using (or a list of them).
  • Medical devices, such as hearing aids and dentures.
  • A small amount of cash ($20 or less).

For overnight stays

Storage space is limited so please do not bring unnecessary clothing. Please make arrangements with a family member or friend to wash your personal clothing as there are limited facilities for this in the hospital. We recommend personal items be named and that you bring:

  • One change of comfortable day clothes.
  • Night-dress or pyjamas and dressing gown.
  • Slippers, shoes and/or jandals.
  • Personal toiletries (for example a toothbrush and toothpaste).

If you are unsure about whether you need to bring anything else with you, please contact the specific service/department or call the main hospital number 09 367 0000.

When you arrive at hospital, a staff member will help you find the ward or unit required. They will show you how to call for assistance using the call bells at your bedside and in the bathroom. A folder with information about the hospital and health issues is in your bedside locker. If you have any questions, please ask a staff member.

Starship Children’s Hospital

Visit our Starship Children's Health website for information on what to bring if your child is being admitted overnight or coming to the day stay unit.

Meals & nutrition services

Auckland City Hospital

Each day you will receive a menu with meal choices for the next day. Please fill in the menu and nutrition staff will record your choices. Dietitians can advise you on all aspects of your nutritional care. If you are on a special diet or you want to talk to a dietitian please tell your midwife or nurse when you arrive.

Meal times are specific to each ward but will be between:

  • Breakfast: 7 - 9am
  • Lunch: 12noon - 1.30pm
  • Dinner: 5 - 6.30pm

Discharge

Auckland City Hospital

Planning for your discharge home or to another facility is an important part of your time in hospital. We usually complete the final checks and paperwork in the mornings so that you can leave by 11am. In most cases you will be moved to the Transition lounge where there is a nurse on duty, on Level 5 of the main hospital building (see map) to wait for your lift home or other transport. Just outside the transition lounge there is a taxi rank and a five-minute parking zone if you are being collected in a car.

Starship Children’s Hospital

Before you go home, your healthcare team will tell you about:

  • Your child's medicine.
  • How to care for your child at home.
  • What to do if you are concerned about your child's health.
  • If you have follow-up appointments.

 Please ask if you are unsure of any of the information you have been given. Find out more (external link)

More information

You can download and print our patient brochure which contains general information about your stay: Auckland City Hospital [PDF, 1.2 MB]