If you have an appointment with us, please come as normal unless we have contacted you to tell you it is cancelled. If you have any cold or flu like symptoms, please call us on 09 375 4300 for advice. Please remember to wear a face covering while visiting our sites.
Please only bring one support person with you while visiting our sites.
Where possible, many of our outpatient appointments are being carried out by phone or video. Find out more.
You are looked after by a team who work together to plan and provide your care. You may see different members of the team at different times. All staff who meet you will introduce themselves. All staff wear a badge stating their name and role.
It is important that you be on time for your appointment. If you arrive late, patients who are on time will be seen before you. If, for any reason, you cannot make your appointment, please let us know, as we might be able to give your time to someone else. To cancel or change an appointment, please call the number on your appointment letter as soon as possible.
When you come for an appointment you will need:
You can bring a support person with you, but we ask that, if possible, you bring no more than two people. In some clinical areas it is only possible for one person to remain with you. If you are bringing children to the clinic, please make sure you supervise them at all times.
Please check your appointment letter carefully for the location of the clinic. On arrival, please report to the receptionist to let us know you have arrived. The clinic receptionist will check your appointment letter and confirm your current details. Please tell them if you have changed your address, telephone number or general practitioner (GP). To help reduce the spread of infection, please wash your hands when you arrive and before you leave the building, or use the hand sanitiser available at most reception areas and entrances of our buildings.
Each specialist in the hospital has a team of doctors supervised by them who will be responsible for your treatment. You will be seen by a member of their team, but not necessarily by the specialist.
Trainee doctors are taught in our hospitals. You may be asked if a trainee doctor can be present at your consultation or involved in your care. You can say no to this and this will not affect your treatment in any way.
The nurse or doctor will explain what treatments or procedures you will be having and ask for your consent before procedures are carried out. For some procedures, such as operations, you will be asked to give specific consent in writing. As well as seeing the doctor, you may need to visit other parts of the hospital or clinic for tests such as x-rays or blood tests. Please allow extra time for this. If you have to leave the clinic before finishing your appointment, please let the receptionist know. If you are unclear about anything please ask.
While we endeavour to see people on time, circumstances outside of our control can cause delays. If you have registered at the reception desk and have been waiting for more than 30 minutes past your appointment time, please check back with the receptionist.