Starship Children's Hospital
Starship Children's Health is a dedicated paediatric healthcare service and major teaching centre, providing family-centred care to children and young people throughout New Zealand and the South Pacific.
We provide care for children up to their 15th birthday, after which they become part of the adult healthcare services. However in some cases where a child has had a long relationship with their Starship healthcare team, they may be cared for at Starship for a longer time – this decision is made on a case-by-case basis at the team's discretion. All new referrals for patients over 15 should be directed to adult services.
In an emergency
For serious injury and health concerns, go to your closest hospital emergency department or call 111. Learn more about Starship Children's Hospital emergency department.
Patient & visitor information
Our patient and visitor information section includes information about what to expect during your appointments, what to bring with you, your rights as a patient and more.
Private Bag 92024
Auckland Mail Centre
Contact & Location
2 Park Road
General enquiries: 09 307 4949
Outpatient appointment: 0800 PATIENT (0800 728 436) or 09 638 0400
Parking & transport
If you are coming to the Starship Children's Hospital site, the main entrance is on Park Road.
There is a Wilson car park on the Auckland Hospital site (Car park B), near the back entrance of Starship, that you can pay to park in. If you are bringing your child to Starship, then this is the closest carpark.
The other hospital car park, Car park A is located closer to the older Auckland Hospital building and is primarily for adult services.
The car parks at Auckland City Hospital can be very busy, particularly in the middle of the day and during wet weather. Please consider asking a friend or family member to drop you off or use public transport.
There are a number of two-minute drop-off parks outside the Level 3 entrance to Starship Children's Hospital.
Disability parking and wheelchairs
Disability parking is available in both Car park A and B. There are also two spaces outside the Level 3 drop-off point at Starship Wheelchair assistance is available at the main entrance, or ask at the reception desk on Level 5.
Public parking fees
If you are a patient or close family member who needs to use the carpark for an extended period then please talk to your Charge Nurse if you are facing financial pressures, as we may be able to help.
0 - 15 mins
15 - 30 mins
30 mins - 1 hour
1 - 2 hours
2 - 3 hours
3 - 4 hours
4 - 5 hours
5 - 6 hours
6 - 7 hours
7 - 8 hours
Buses are available from and stop outside the Main Entrance to Auckland City Hospital on Park Road. Detailed bus and public transport routes can be found at the Auckland Transport website or by contacting Auckland Transport on 09 366 6400, or 0800 10 30 80.
A taxi phone is located in the main entrance of Auckland City Hospital on Level 4, and at the entrance to the Emergency Department. Taxi ranks are located outside the main entrance, Auckland City Hospital, at Level 4.
Waitemata Shuttle service
This shuttle provides transport assistance from people living in the Waitemata DHB area with an appointment at Auckland City Hospital or Starship Children's Hospital. For more information please call 0800 809 342 or 09 426 0918 or download theCommunity Shuttle information sheet.
Cycle storage is available for visitors in the entrance to Carpark A nearest Auckland City Hospital. Bring your own lockable chain. You can check out cycle paths around the area at Auckland Transport’s website
Auckland City and Starship Children's Hospitals are served by Grafton Station (an 8 minute walk away for the Western line) and Newmarket station (a 12 minute walk for the Eastern and Southern lines).
More than 30 different buses stop outside Auckland City Hospital on Park Road, in front of Car park A and the shops. To find current timetables look at Auckland Transport’s bus, train and ferry schedule
Inner Link buses run at least every 10 minutes to Britomart and Newmarket transport hubs on weekdays.
- Stop 1020 - Outside Auckland City Hospital on Park Road, in front of Carpark A and the shops.
- Stop 7228 - Outside Auckland City Hospital.
- Stop 7227 - Opposite Auckland City Hospital on Park Road.
Services & departments
- Cancer & Blood
- Cardiac Inherited Disease
- Child & Family Unit
- Child Protection
- Children's Health
Starship Children’s Hospital (via the main Auckland City Hospital site) provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, convenience store/florist and bookstore/gift shop. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. There is also a small shopping area across from the hospital on Park Road.
Grafton Pharmacy – 09 307 8997
- Weekdays: 8am – 6pm
- Weekends: 10am – 4pm
Makete (convenience store & florist)
- Weekdays: 7am - 8pm
- Weekends: 9am - 6pm
Paperplus Book & Gift Shop
- Mon, Tues, Thurs, Fri: 8am – 6.30pm
- Wednesday: 8am – 6.30pm
- Saturday: 9am – 7pm
- Sunday: 9am – 5pm
- Public holidays: Closed
Public toilets & parenting rooms
There are public toilets for visitors (including disability toilets), parenting rooms with nappy change areas, and an area suitable for breastfeeding on every floor.
Telephones & mail
Please check with your nurse if you plan to use a mobile phone as these may interfere with equipment. We are not able to receive incoming telephone calls for patients. Phone cards, stamps and newspapers can be bought at the shops on Level 5. Mail for patients is delivered to the wards on weekdays. There is also a post box for sending mail on Level 5 outside the book store.
Money machines are located:
- In the main hospital building, Level 5 retail area, next to Planet Espresso.
- On Level 3 of Starship Children’s Hospital
- ASB Bank has a branch on Park Road, open from 9am – 4.30pm on weekdays
Free wifi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.
Food & drink
Tiny Bites - Level 3, Buildling 2
- Seven days a week: 7am-3:30pm
Makete – Level 5, Buildling 32
- Weekdays: 7am - 8pm
- Weekends: 9am - 6pm
Jamaica Blue – Level 5, Buildling 32
- Weekdays: 6.30am – 8pm
- Weekends and public holidays: 8am – 5pm
Planet Espresso – Level 5, Buildling 32
- Monday to Sunday: 6:30am – 6pm
- Weekends: 7:30am – 5:30pm
- Public holidays: Closed
Planet Espresso – Level 3
- Monday to Friday: 7.30am – 3.30pm
Subway – Level 5, Buildling 32
- Monday to Friday: 6am-8pm
- Weekends & public holidays: 8am-8pm
St Pierre Sushi – underneath Carpark A, Park Road
- Seven days a week: 8am – 8pm
Columbus Coffee – underneath Carpark A, Park Road
- Weekdays: 6.30am – 5:30pm
- Weekends: 7:30am – 5pm
Snack and cold drink vending machines are located in the main hospital corridors on most levels. Additional food services information can be found on the Starship Foundation website.
Other services nearby
On Park Road, just two minutes walk from the hospital, there are a number of shops including eat-in or takeaway food, petrol station, dairy, superette and hairdresser. Newmarket has a full range of shops. It is 10 minutes walk cross the Domain or a quick trip on a Link bus.