Starship Children's Hospital

Starship Children's Health is a dedicated paediatric healthcare service and major teaching centre, providing family-centred care to children and young people throughout New Zealand and the South Pacific. 

We provide care for children up to their 15th birthday, after which they become part of the adult healthcare services. However in some cases where a child has had a long relationship with their Starship healthcare team, they may be cared for at Starship for a longer time – this decision is made on a case-by-case basis at the team's discretion. All new referrals for patients over 15 should be directed to adult services.

In an emergency

For serious injury and health concerns, go to your closest hospital emergency department or call 111. Learn more about Starship Children's Hospital emergency department.

Patient & visitor information

Our patient and visitor information section includes information about what to expect during your appointments, what to bring with you, your rights as a patient and more.

Postal address

Private Bag 92024
Auckland Mail Centre
Auckland 1142

Quick overview

Contact & Location

Physical Address

2 Park Road
Grafton
Auckland 1023

General enquiries: 09 307 4949
Outpatient appointment: 0800 PATIENT (0800 728 436) or 09 638 0400

Site Map (Click to enlarge)

Starship Hospital Map

Parking & transport

Parking

If you are coming to the Starship Children's Hospital site, the main entrance is on Park Road. 

There is a Wilson car park on the Auckland Hospital site (Car park B), near the back entrance of Starship, that you can pay to park in. If you are bringing your child to Starship, then this is the closest carpark. 

The other hospital car park, Car park A is located closer to the older Auckland Hospital building and is primarily for adult services.  

The car parks at Auckland City Hospital can be very busy, particularly in the middle of the day and during wet weather. Please consider asking a friend or family member to drop you off or use public transport.

Drop-off parking

There are a number of two-minute drop-off parks outside the Level 3 entrance to Starship Children's Hospital.

Disability parking and wheelchairs

Disability parking is available in both Car park A and B. There are also two spaces outside the Level 3 drop-off point at Starship  Wheelchair assistance is available at the main entrance, or ask at the reception desk on Level 5.

Public parking fees 

If you are a patient or close family member who needs to use the carpark for an extended period then please talk to your Charge Nurse if you are facing financial pressures, as we may be able to help. 

0 - 15 mins

$0

15 - 30 mins

$3

30 mins - 1 hour

$5

1 - 2 hours

$7.50

2 - 3 hours

$9.50

3 - 4 hours

$11

4 - 5 hours

$13

5 - 6 hours

$15

6 - 7 hours

$17

7 - 8 hours

$19

Lost Ticket

$20

 

Transport options

Buses

Buses are available from and stop outside the Main Entrance to Auckland City Hospital on Park Road. Detailed bus and public transport routes can be found at the Auckland Transport website or by contacting Auckland Transport on 09 366 6400, or 0800 10 30 80.

Taxis

A taxi phone is located in the main entrance of Auckland City Hospital on Level 4, and at the entrance to the Emergency Department. Taxi ranks are located outside the main entrance, Auckland City Hospital, at Level 4.

Waitemata Shuttle service

This shuttle provides transport assistance from people living in the Waitemata DHB area with an appointment at Auckland City Hospital or Starship Children's Hospital.  For more information please call 0800 809 342 or 09 426 0918 or download theCommunity Shuttle information sheet.

Cycling

Cycle storage is available for visitors in the entrance to Carpark A nearest Auckland City Hospital. Bring your own lockable chain. You can check out cycle paths around the area at Auckland Transport’s website

Trains

Auckland City and Starship Children's Hospitals are served by Grafton Station (an 8 minute walk away for the Western line) and Newmarket station (a 12 minute walk for the Eastern and Southern lines).

Bus routes

More than 30 different buses stop outside Auckland City Hospital on Park Road, in front of Car park A and the shops. To find the lastest timetables look at Auckland Transport’s bus, train and ferry schedule

 

On-site

Retail

Starship Children’s Hospital (via the main Auckland City Hospital site) provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, convenience store/florist and bookstore/gift shop. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. There is also a small shopping area across from the hospital on Park Road.

Grafton Pharmacy – 09 307 8997

  • Weekdays: 8am – 6pm
  • Weekends: 10am – 4pm

Makete (convenience store & florist)

  • Weekdays: 7am - 8pm
  • Weekends: 9am - 6pm

Paperplus Book & Gift Shop

  • Mon, Tues, Thurs, Fri: 8am – 6.30pm
  • Wednesday: 8am – 6.30pm
  • Saturday: 9am – 7pm
  • Sunday: 9am – 5pm
  • Public holidays: Closed

Public toilets & parenting rooms

There are public toilets for visitors (including disability toilets), parenting rooms with nappy change areas, and an area suitable for breastfeeding on every floor.

Telephones & mail

Please check with your nurse if you plan to use a mobile phone as these may interfere with equipment. We are not able to receive incoming telephone calls for patients. Phone cards, stamps and newspapers can be bought at the shops on Level 5. Mail for patients is delivered to the wards on weekdays. There is also a post box for sending mail on Level 5 outside the book store.

Banking

Money machines are located:

  • In the main hospital building, Level 5 retail area, next to Planet Espresso.
  • On Level 3 of Starship Children’s Hospital
  • ASB Bank has a branch on Park Road, open from 9am – 4.30pm on weekdays

Internet/Wifi hotspots

Free wifi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.

Food & drink

Tiny Bites - Level 3, Buildling 2

  • Seven days a week: 7am-3:30pm

Makete – Level 5, Buildling 32

  • Weekdays: 7am - 8pm
  • Weekends: 9am - 6pm

Jamaica Blue – Level 5, Buildling 32

  • Weekdays: 6.30am – 8pm
  • Weekends and public holidays: 8am – 5pm

Planet Espresso – Level 5, Buildling 32

  • Monday to Sunday: 6:30am – 6pm
  • Weekends: 7:30am – 5:30pm
  • Public holidays: Closed

Planet Espresso – Level 3

  • Monday to Friday: 7.30am – 3.30pm

Subway – Level 5, Buildling 32

  • Monday to Friday: 6am-8pm
  • Weekends & public holidays: 8am-8pm

St Pierre Sushi – underneath Carpark A, Park Road

  • Seven days a week: 8am – 8pm

Columbus Coffee – underneath Carpark A, Park Road

  • Weekdays: 6.30am – 5:30pm
  • Weekends: 7:30am – 5pm

Snack and cold drink vending machines are located in the main hospital corridors on most levels. Additional food services information can be found on the Starship Foundation website.

Other services nearby

On Park Road, just two minutes walk from the hospital, there are a number of shops including eat-in or takeaway food, petrol station, dairy, superette and hairdresser. Newmarket has a full range of shops. It is 10 minutes walk cross the Domain or a quick trip on a Link bus.