Auckland City Hospital

Auckland City Hospital is New Zealand's largest public hospital and clinical research facility. As one of the leading public healthcare providers in the country, Auckland City Hospital is committed to excellence in patient care, research, training and community service.

In an emergency

For serious injury and health concerns, go to your closest hospital emergency department or call 111Learn more about Auckland City Hospital's emergency department.

Patient & visitor information

Our patient and visitor information section includes information about what to expect during your appointments, what to bring with you, your rights as a patient and more.

Postal address

Private Bag 92024
Auckland Mail Centre
Auckland 1142

Quick overview

Contact & Location

Physical Address

2 Park Road
Grafton
Auckland 1023

Auckland City Hospital: 09 367 0000
Patient enquiries: 09 375 4300
Outpatient appointments: 09 638 0400

Site Map (Click to enlarge)

Auckland City Hospital map

Parking & transport

Parking

The car parks at Auckland City Hospital can be very busy, particularly in the middle of the day and during wet weather. Please consider asking a friend or family member to drop you off or use public transport.

There are two car parks at Auckland City and Starship Children's Hospital. Visitors and patients to Auckland City Hospital should use Car park A. This is situated at the front of the hospital and accessed from Park Road. There is also a free 15-minute drop off and pick up in this car park.

Visitors and patients to Starship Children’s Hospital should use Car park B behind Starship, which is accessed from Grafton Road or Park Road. Disability parking is provided in both car parks.

Disability parking & wheelchairs

Disability parking is available in Car park A, which is clearly marked from the main entrance. Wheelchair assistance is available at the main entrance, or ask at the reception desk on Level 5.

Public parking fees (as at 1 June 2015)

0 - 15 mins

$0

15 - 30 mins

$3

30 mins - 1 hour

$4

1 - 2 hours

$7

2 - 3 hours

$9

3 - 4 hours

$10

4 - 5 hours

$11

5 - 6 hours

$13

6 - 7 hours

$15

7 - 8 hours

$18

Lost Ticket

$20

Transport options

Buses

Buses stop outside the main entrance to the hospital on Park Road. Detailed bus and public transport routes can be found at the Auckland Transport website or by contacting AT on 09 366 6400 or 0800 10 30 80.

Taxis

A taxi phone is located in the entrance on Level 4, and at the entrance to the Emergency Department. Taxi ranks are located outside the entrance at Level 4.

Shuttle 

A hospital shuttle service is available to transport people to outpatient appointments at North Shore, Waitakere and Auckland Hospitals, Greenlane Clinical Centre, and Waitemata DHB’s Red Beach clinic. There is a charge for this service. For more information call 0800 809 342 or 09 426 0918.

Cycling

Cycle storage is available for visitors in the entrance to Car park A at Auckland City Hospital. Bring your own lockable chain. You can check out cycle paths around the area on Auckland Transport’s website

Trains

Auckland City and Starship Children's Hospitals are served by Grafton Station (an 8 minute walk away for the Western line) and Newmarket station (a 12 minute walk for the Eastern and Southern lines).

 

Bus routes

Park Road is one of the main public transport routes in Auckland. Over 33 different bus services travel via Auckland City Hospital, to and from the North Shore, Central, Southern and Eastern Auckland suburbs.

Inner Link buses run at least every 10 minutes to Britomart and Newmarket transport hubs on weekdays.

  • Stop 1020 - Outside Auckland City Hospital on Park Road, in front of Carpark A and the shops.
  • Stop 7228 - Outside Auckland City Hospital.
  • Stop 7227 - Opposite Auckland City Hospital on Park Road.
Get the current timetables on Auckland Transport’s website.

On-site

Security

Auckland City Hospital has an active 24-hour security service. If you have a concern about security issues, tell the ward staff or security officers immediately. After hours, visitors must check in with the security staff at Level 5 before being able to proceed to the wards.

Retail

Auckland City Hospital provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, florist, and bookstore/post office. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. There is also a small shopping area across from the hospital on Park Road.

Grafton Pharmacy – 09 307 8997

  • Weekdays: 8am – 6pm
  • Weekends: 10am – 4pm

Florist – 09 375 4385

  • Weekdays: 8.30am – 7.30pm
  • Weekends: 10am – 6.30pm
  • Public holidays: 10am – 1pm

Book & Post Shop

  • Mon, Tues, Thurs, Fri: 8am – 5.30pm
  • Wednesday: 8am – 6.30pm
  • Saturday: 10am – 7pm
  • Sunday: 10am – 4pm (NZ Post closed)
  • Public holidays: Closed

Public toilets & parenting rooms

There are public toilets for visitors (including disability toilets), parenting rooms with nappy change areas, and an area suitable for breastfeeding on every floor.

Telephones & mail

Please check with your nurse or midwife if you plan to use a mobile phone as these may interfere with equipment. There is a landline telephone in the whānau room on each ward. This can be used for outgoing calls in the Auckland free calling area. Coin and card telephones are located in main corridors. We are not able to receive incoming telephone calls for patients. Phone cards, stamps and newspapers can be bought at the shops on Level 5. Mail for patients is delivered to the wards on weekdays. There is also a post box for sending mail on Level 5 outside the book store.

Banking

Money machines are located:

  • In the main hospital building, Level 5 retail area, next to the florist.
  • On Level 3 of Starship Children’s Hospital.
  • ASB Bank has a branch on Park Road, open from 9am – 4.30pm on weekdays.

Internet/Wifi hotspots

Free wifi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.

Food & drink

In addition to the following cafes and food services, snack and cold drink vending machines are located in the main hospital corridors on most levels.

Makete – Level 5, Support Building

  • Weekdays: 7am - 9pm
  • Weekends: 9am - 7pm

Jamaica Blue – Level 5, Support Building

  • Weekdays: 6.30am – 7pm
  • Weekends and public holidays: 8am – 4pm

Planet Espresso – Level 5, Support Building

  • Monday to Thursday: 7am – 6pm
  • Friday: 7am – 5pm
  • Weekends: 8am – 5pm
  • Public holidays: Closed

Planet Espresso – Level 3, Main Building

  • Monday to Friday: 7.30am – 3.30pm

Subway – Level 5, Support Building

  • Seven days a week: 7am – 8pm

St Pierre Sushi – underneath Carpark A, Park Road

  • Seven days a week: 8am – 8pm

Columbus Coffee – underneath Carpark A, Park Road

  • Weekdays: 6.30am – 6pm
  • Weekends: 7am – 5pm

Other services nearby

On Park Road, just two minutes walk from the hospital, there are a number of shops including eat-in or takeaway food, petrol station, dairy, superette and hairdresser. Newmarket has a full range of shops. It is 10 minutes walk across the Domain or a quick trip on a Link bus.